Godinton Privacy Policy

THE GODINTON HOUSE PRESERVATION TRUST 

PRIVACY POLICY 

 

This Policy explains why we collect personal information about people who visit our website, how we use that information, when and to whom we may disclose it and how we keep it secure.

By using our website you agree to be bound by this Policy.  If you have any questions about this Policy you can contact us by email at info@godintonhouse.co.uk, by telephone on 01233 643854 or by writing to us at Godinton House, Godinton Lane, Ashford, Kent TN23 3BP.

Who we are:-

Both The Godinton House Preservation Trust and The Godinton Charitable Trust are private charities, the aims of which are to:  Open the house, gardens and parkland to the public and to provide school visits, educational courses and workshops, and to undertake a programme of repair and conservation to the historic house and restoration of parkland.

What information might we collect from you and how?

The personal information that we collect might include your name, address, email address and IP address.  If you make a payment by telephone, we will also require your credit card details (however your payment is processed immediately after we collect that data and your credit card details are securely destroyed).

How do we use information that we collect from you?

We may use your information to:-

• Process payments for admission, courses and events

• Carry out our obligations arising from any contracts entered into by you and us

• Send you communications which you have requested or that may be of interest to you, for example our monthly newsletter and invitations to events

• Process a grant or a job application 

We are required to retain some types of information to fulfil our legal obligations, but will only hold your personal information on our systems (whether manually held or electronically held) for as long as is necessary for the relevant activity.  We never share your information with third parties.

Your choices

It is your choice whether or not to receive information from us. If you wish to receive information from us you can select this option by ticking the relevant box on any communications from us. We will not contact you by email, phone or text message unless you have given your prior consent. You can change your mind at any time about receiving communications from us and can contact us by email, telephone or by post (as above).

Updating your information

It is important that the data you have permitted us to hold about you is correct.  If you change your email address, telephone number or mailing address please notify us by email, telephone or by post.  

Right of Access

You have the right to ask for a copy of any information we hold about you (subject to some exceptions) and we are legally required to respond to any such request within 30 calendar days.

Security 

We are legally required to ensure that your personal information is treated securely.  No sensitive information such as credit or debit card details is retained by us (see payment card security below).

Non-sensitive details (for example your email address) are transmitted normally over the internet and as such can never be guaranteed to be 100% secure.  When your information is received, we strive to ensure the security of that information on our systems by using individual usernames and passwords on all computers within our IT systems. 

The Trust does not sell or share your personal information for other organisations to use.

Payment card security

The Trust is PCI-DSS (Payment Card Industry Data Security Standard) compliant. This is the stringent international standard for safe card payment processes. The Trust ensures its IT systems do not directly collect or store payment card information, and uses a payment gateway (Worldpay) to take card payments through the online ticketing system embedded into the Trust’s website. This means that when you input card data, you are communicating directly with Worldpay, who in turn pass your payment onto the Trust.

CCTV

There is Closed Circuit Television (CCTV) at the entrance and exit roads to the estate, at the Ticket Office and around the mansion house. You will be recorded when you visit.

CCTV is used to provide security and protect our staff, volunteers and visitors. CCTV will only be viewed when necessary (for example, to detect or prevent crime) and footage is stored for a set period of time, after which it is recorded over. The Trust complies with the Information Commissioner’s Office CCTV Code of Practice and there are notices to inform you that CCTV is in operation. 

Use of “cookies” 

Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you revisit.  Statistical data about your browsing patterns is collected, but cookies do not identify you as an individual.  Cookies enable delivery of a more personalised service.  To turn off cookies you can set your browser preferences, although turning cookies off may result in reduced functionality when accessing our website.

Policy Review

We review our policies regularly.  

Policy Adopted 1/11/17

Policy Reviewed January 2018/January 2019/January 2020/January 2021/January 2022/January 2023

 

 

 

 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Godinton. References to "our Website" or "the Website" are to godinton.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Godinton
Godinton Lane, Ashford, Kent
TN23 3BP

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.