Privacy Policy

Godinton Privacy Policy

THE GODINTON HOUSE PRESERVATION TRUST

PRIVACY POLICY

This Policy explains why we collect personal information about people who visit our website, how we use that information, when and to whom we may disclose it and how we keep it secure.

By using our website you agree to be bound by this Policy. If you have any questions about this Policy you can contact us by email at info@godintonhouse.co.uk, by telephone on 01233 643854 or by writing to us at Godinton House, Godinton Lane, Ashford, Kent TN23 3BP.

Who we are:-

Both The Godinton House Preservation Trust and The Godinton Charitable Trust are private charities, the aims of which are to: Open the house, gardens and parkland to the public and to provide school visits, educational courses and workshops, and to undertake a programme of repair and conservation to the historic house and restoration of parkland.

What information might we collect from you and how?

The personal information that we collect might include your name, address, email address and IP address. If you make a payment by telephone, we will also require your credit card details (however your payment is processed immediately after we collect that data and your credit card details are securely destroyed).

How do we use information that we collect from you?

We may use your information to:-

Process payments for admission, courses and events
Carry out our obligations arising from any contracts entered into by you and us
Send you communications which you have requested or that may be of interest to you, for example our monthly newsletter and invitations to events
Process a grant or a job application

We are required to retain some types of information to fulfil our legal obligations, but will only hold your personal information on our systems (whether manually held or electronically held) for as long as is necessary for the relevant activity. We never share your information with third parties.

Your choices

It is your choice whether or not to receive information from us. If you wish to receive information from us you can select this option by ticking the relevant box on any communications from us. We will not contact you by email, phone or text message unless you have given your prior consent. You can change your mind at any time about receiving communications from us and can contact us by email, telephone or by post (as above).

Updating your information

It is important that the data you have permitted us to hold about you is correct. If you change your email address, telephone number or mailing address please notify us by email, telephone or by post.

Right of Access

You have the right to ask for a copy of any information we hold about you (subject to some exceptions) and we are legally required to respond to any such request within 30 calendar days.

Security

We are legally required to ensure that your personal information is treated securely. No sensitive information such as credit or debit card details is retained by us (see payment card security below).

Non-sensitive details (for example your email address) are transmitted normally over the internet and as such can never be guaranteed to be 100% secure. When your information is received, we strive to ensure the security of that information on our systems by using individual usernames and passwords on all computers within our IT systems.

The Trust does not sell or share your personal information for other organisations to use.

Payment card security

The Trust is PCI-DSS (Payment Card Industry Data Security Standard) compliant. This is the stringent international standard for safe card payment processes. The Trust ensures its IT systems do not directly collect or store payment card information, and uses a payment gateway (Worldpay) to take card payments through the online ticketing system embedded into the Trust’s website. This means that when you input card data, you are communicating directly with Worldpay, who in turn pass your payment onto the Trust.

CCTV

There is Closed Circuit Television (CCTV) at the entrance and exit roads to the estate, at the Ticket Office and around the mansion house. You will be recorded when you visit.

CCTV is used to provide security and protect our staff, volunteers and visitors. CCTV will only be viewed when necessary (for example, to detect or prevent crime) and footage is stored for a set period of time, after which it is recorded over. The Trust complies with the Information Commissioner’s Office CCTV Code of Practice and there are notices to inform you that CCTV is in operation.

Use of “cookies”

Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you revisit. Statistical data about your browsing patterns is collected, but cookies do not identify you as an individual. Cookies enable delivery of a more personalised service. To turn off cookies you can set your browser preferences, although turning cookies off may result in reduced functionality when accessing our website.

Policy Review

We review our policies regularly.

Policy Adopted 1/11/17

Policy Reviewed January 2018/January 2019/January 2020/January 2021/January 2022/January 2023

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026